FAQs
Physio
Physiotherapy is a scientific approach to clinical diagnosis and treatment of pain and dysfunction. It is highly supported by evidence-based research. Physiotherapy aims to:
- Decrease pain
- Increase joint mobility
- Improve muscle flexibility
- Restore functional movement
- Enhance movement efficiency
- Develop better balance
For more information click here.
You don’t need a doctor’s referral to see a physiotherapist. However, if you do have a referral from your GP, please bring it along to your first appointment.
Our standard physiotherapy appointments are 30 minutes. However, if you have more complex issues or multiple areas needing attention, we offer extended 60-minute consultations. During your Initial Consultation, your physiotherapist will develop a personalised Treatment Plan, providing a provisional diagnosis and recommending the number of follow-up visits.
We prioritize individualised care: each physiotherapist sees only one client at a time, ensuring dedicated, undivided attention throughout your session.
We accept TCA/Medicare patients with a valid referral or care plan from their GP. While we don’t offer bulk-billing, we provide a convenient Medicare on-the-spot claim service. This allows you to only pay the remaining balance of our standard consult fee, which is due on the day of service.
We accept Return to Work and Motor Vehicle Accident claims. For these appointments, please bring your doctor’s referral and claim details to your first session. Clients are required to pay for treatments in full at the time of service and are responsible for submitting their own claims for reimbursement.
If you have private health insurance with Physiotherapy Extras, your treatment may be partially covered. Since coverage varies across providers, we recommend checking with your insurance provider for specific details regarding your plan.
For details of fees and item codes see Physio and Rehab Fees.
Yes, Stirling is wheelchair accessible.
We don’t currently offer this option. To stay updated on any news and new offerings at our clinic, please subscribe to our newsletter.
Yes, we offer HICAPS for instant health insurance rebates. This convenient facility allows your health fund to cover its portion of the consultation on the spot, so you only need to pay the remaining balance (the gap).
The gap payment, or the full amount if you’re not covered by private health insurance, is due on the day of your appointment. We accept major credit cards and cash for your convenience.
Yes, we offer a $10 discount on the gap for clients with Government Issued Health Care or Concession Cards. Simply present your card at your first appointment, and we’ll record the relevant details to apply the discount.
To ensure valuable appointments are not lost, we kindly request 24 hours’ notice for cancellations where possible. If less than 12 hours’ notice is given, a $50 fee may apply ($100 for a 60-minute Long Consultation). Cancellations with less than 3 hours’ notice or no-shows may incur the full fee.
- A list of current medications
- Relevant X-rays and reports
- Private health fund card
- GP referral if applicable
- Concession card if applicable
If you require any medical imaging (e.g., x-ray, ultrasound), we can provide a referral for you to have it done. Once your results are returned to us, we will review them with you and explain what they mean to help you understand your condition better.
Comfortable clothing such as shorts and a t-shirt or singlet is ideal, as well as any clothing suitable for exercise. Depending on the area being assessed, we may ask you to remove items such as trousers or shirts to allow us to examine the hips, knees, back, and shoulders effectively.
All of our physiotherapists have completed a four-year degree and are board-registered with AHPRA. They are committed to ongoing professional development, continually expanding their knowledge and skills. Our team follows clinic protocols grounded in evidence-based practice to ensure the highest quality of care. Many of our physiotherapists have decades of experience in the field.
No, you don’t need to be in pain to see a physiotherapist. Physiotherapy can be highly beneficial for preventative care, screening, and maintenance treatment. Regular sessions help improve mobility, posture, and flexibility, identify potential issues before they become painful, and prevent injuries. We are committed to care for you throughout your life and help keep your body functioning optimally for long-term wellness.
We are qualified to treat children with musculoskeletal conditions and injuries, as well as provide sports and dance screenings. However, children under 16 must be accompanied by an adult during their appointments.
At PPP, our physiotherapists have an average of 18 years’ experience, ensuring you are in very safe hands. Along with our physiotherapy degrees and Pilates qualifications, many of our team members have special interests, which you can learn more about on the Our Team page. We also pride ourselves on cross-referring within our team to optimise treatment outcomes based on each individual’s needs.
FAQs
Rehab
After your initial assessment, your physiotherapist will design a carefully planned rehab program tailored to your assessment findings, current movement challenges, and long-term goals. In these sessions, you’ll learn the Pilates Basics and correct abdominal activation. Depending on your needs, you’ll either focus on exercises specific to the rehab class you’re joining (Strong and Stable, Bone Builders, or Pregnancy and Postnatal), or attend 8-10 individual sessions to learn your equipment-based program. This prepares you for participation in our Group Rehab Sessions.
You can find out more by clicking on this link. GRS information sheet.
Except for our Bone Builders and Pregnancy and Postnatal classes, which are held upstairs in our Tiers Studio, all other classes are held in our Arcade Studio, located adjacent to Reception in the Stirling Arcade.
We offer over 40 sessions and classes with a variety of day and evening times to suit most people’s schedules. Please click here to view our current timetable.
To book or cancel Rehab Sessions and Classes, you can click on this link or contact Reception by email or phone 8339 3188. If a session or class is full, please email Reception to be added to the Wait List, and we will contact you if a spot becomes available.
We require a minimum of 12 hours’ notice for cancellations, otherwise, you may forfeit your payment for that session or class.
Exceptions may only be made for immediate emergencies (e.g., medical events), at the clinic’s discretion. This does not include last-minute work commitments, family issues, change of plans, forgetfulness, etc. Please keep in mind that your cancellation may prevent someone else from attending, as many of our classes are at capacity.
Most clients purchase prepaid packs of sessions/classes, with itemised receipts provided at the completion of each pack. Please note that these cannot be claimed until the session or class has been attended. Simply submit your receipt to your health fund, and if you have the appropriate cover, you should receive reimbursement, usually within a few days.
We strongly recommend that clients attend 2-3 times per week to optimise their results, and our 50-pack offers the best value for this frequency. All packs have a strict 6-month validity, and we do not offer extensions unless a medical certificate is provided. Please choose your packs accordingly to ensure you can make the most of your sessions within the allotted timeframe. Click on our Fees page for more options.
Group Rehab Sessions (GRS) have a maximum of 6 participants, each following their own individualised rehab program prescribed by their physiotherapist. Clients attend 8-10 Individual Rehab Sessions beforehand to learn their program and understand how to use the equipment independently. These sessions last 60 minutes, with 30 minutes supervised by a physiotherapist.
Rehab Classes, including Strong and Stable, Bone Builders, and Pregnancy and Postnatal, have a maximum of 10 participants, all performing the same exercises. These 60-minute classes are led by a physiotherapist throughout. Clients attend 1-2 Individual Rehab Sessions beforehand to ensure they can safely follow the classes and maintain proper technique.
Both types of rehab are claimable with most physiotherapy health fund extras cover (T560 for Group Sessions and T561 for Rehab Classes).
Everyone starts with an initial assessment with one of our physiotherapists. During this visit, your physio will recommend the best type of rehab for you based on your assessment findings, current goals, and preferred learning style. In some cases, a combination of Group Rehab Sessions and Classes may be suggested. Our prepaid packs allow you to attend both types of rehab without needing separate payment types.
Unfortunately, children are not allowed in the Studio due to safety concerns and to ensure a comfortable environment for other clients. Adolescents from 12 years old may attend Group Rehab Sessions if appropriate, but please note that they must be supervised by an adult if they are under 16 years of age.