Physiotherapy FAQs


Physiotherapy is a scientific approach to clinical diagnosis and treatment of pain and dysfunction. It is highly supported by evidence-based research.

Physiotherapy aims to:

  • Decrease pain
  • Increase joint mobility
  • Improve muscle flexibility
  • Restore functional movement
  • Enhance movement efficiency
  • Develop better balance

For more information click here.

A doctor’s referral is not required to see a physiotherapist; however if you have a referral from your GP, bring it with you to your first appointment.
All our appointments are of 30 minutes duration. After the Assessment Consultation, at least one follow up appointment will need to be made. If there is more than one treatable area (i.e. neck and knee), separate appointments are required for each. We do not double book our clients and each physiotherapist treats only one person at a time.
We accept EPC/Medicare patients with an appropriate referral/care plan from their GP. A small gap applies, which clients are required to pay on the day of service.
We accept Return to Work and Motor Vehicle Accident claims at both locations. You will need to bring your Doctors referral to the first appointment. Clients are required to pay for their treatments in full and are responsible for submitting their own claims.
If you have private health insurance with Physiotherapy Extras, your treatment should be partially covered. As each fund is different we recommend checking with your service provider for more information on individual health plans. For details of fees and item codes see Physio Fees or Pilates Fees.
Yes, we have HICAPS (an instant health insurance rebate facility). This means that the individual health fund pays for their allocation of the consultation on the spot, and the client pays the remaining amount (the gap).
The gap (or full amount if the client is not covered by private health care) is payable on the day. We accept major credit cards, cheque and cash.
Yes, we offer $10 off the gap for clients who hold Government Issued Health Care and Concession Cards. Simply present the card at your first appointment and we’ll record the relevant details.
To ensure valuable appointments are not lost we would appreciate 24 hours notice of cancellation where possible. If less than 6 hours notice is given you may incur a $30 fee. If less than 3 hours notice is given or you fail to attend you may incur the full fee.
Our physiotherapists are available at a range of times throughout the week. We also offer some out-of-business- hours appointment times on weekday mornings and evenings, Saturday mornings, as well as Sunday mornings at Parkside – please book ahead as these times fill up quickly.
  • Relevant X-rays and reports
  • Private health fund card
  • GP referral if applicable
  • Concession card if applicable
Your problem area will need to be examined, so it is advisable to wear clothing that can easily be removed. Please be aware that trousers may need to be removed to examine knees and hips; and tops may need to be removed to examine the back or shoulder. When attending Pilates individual sessions and classes, we suggest wearing comfortable clothing suitable for exercise.