All our appointments are of 30 minutes duration. After the Assessment Consultation, at least one follow up appointment will need to be made. If there is more than one treatable area (i.e. neck and knee), separate appointments are required for each. We do not double book our clients and each physiotherapist treats only one person at a time.
We accept Return to Work and Motor Vehicle Accident claims at both locations. You will need to bring your Doctors referral to the first appointment. Clients are required to pay for their treatments in full and are responsible for submitting their own claims.
If you have private health insurance with Physiotherapy Extras, your treatment should be partially covered. As each fund is different we recommend checking with your service provider for more information on individual health plans. For details of fees and item codes see Physio Fees or Pilates Fees.
Yes, we have HICAPS (an instant health insurance rebate facility). This means that the individual health fund pays for their allocation of the consultation on the spot, and the client pays the remaining amount (the gap).
To ensure valuable appointments are not lost we would appreciate 24 hours notice of cancellation where possible. If less than 6 hours notice is given you may incur a $30 fee. If less than 3 hours notice is given or you fail to attend you may incur the full fee.
Our physiotherapists are available at a range of times throughout the week. We also offer some out-of-business- hours appointment times on weekday mornings and evenings, Saturday mornings, as well as Sunday mornings at Parkside – please book ahead as these times fill up quickly.
Your problem area will need to be examined, so it is advisable to wear clothing that can easily be removed. Please be aware that trousers may need to be removed to examine knees and hips; and tops may need to be removed to examine the back or shoulder. When attending Pilates individual sessions and classes, we suggest wearing comfortable clothing suitable for exercise.